Role: UX & UI Designer

Design & Publish Year: 2019-2025

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I took part in the complete redesign of VeriChannel, VeriPark’s branch-facing customer service platform, as one of the senior designers responsible for shaping the new experience.

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The project involved replacing the legacy interface with a scalable system built entirely on a centralized Design System that we developed to improve consistency, accessibility, and long-term maintainability.

 

My work focused on redefining the user experience and visual structure of the branch dashboard, enabling bank staff to manage high-volume customer queues, track transaction statuses, follow sales KPIs, and meet SLA targets through a more intuitive, responsive interface.

 

Using a Mobile First approach, I ensured that the core components were designed for flexibility and clarity on small screens first, which then allowed for effortless expansion to desktop with minimal adjustments.

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The end result was a clean, modular design that can be easily adapted for different banks via a white-label SaaS model.